Thank you for shopping at VETMAX®.
We are a distributor who sells products direct from high quality manufacturers. All of our products are fully covered by the original manufacturers warranty, service, and product support. If there is an issue with your purchase, we're here to help expedite this service between you and the manufacturer.
If we make a mistake and ship the wrong product, we will make things right. Any defective products can be returned within 14 days of the original purchase of the product, if the product is found to be defective. We do not offer refunds for products that are being returned due to buyers remorse.
To be eligible for a return, please make sure that:
The product was purchased in the last 14 days.
- The product is defective.
The product is in its original packaging.
The product isn't used or damaged outside of the original defect. (If the product is damaged or used a 20% restocking fee may be charged).
You contact us for return instructions first.
Products that do not meet these criteria will not be considered for return.
To obtain additional details please contact us:
By phone number: +1-859-912-9362 (English Only)
By our contact page.
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Vetmax.com.
If you received a damaged product, please notify us immediately for assistance.
Sale items can be refunded if they are found to be defective or the wrong order was shipped to you.
If you have any questions about our Returns and Refunds Policy, please contact us:
By phone: +1-859-912-9362 (English Only)
By visiting our contact page.